Quick Answer
Yes, you can request cancellation of your MealPal membership at any time, through your account or by emailing [email protected]. When cancellation takes effect depends on the applicable deadline and your membership cycle.
You can continue using your remaining meals or credits through the end of your applicable prepaid cycle. If you miss a deadline, experience an unexpected renewal, or have trouble canceling, contact MealPal customer service. We’re happy to review your account and help with the available options.
How do I cancel my MealPal membership?
You can cancel through your MealPal account or by email.
Cancel through your account
- Open the MealPal menu and select My Account.
- Select Change Plan for Next Cycle.
- Choose Hold or Cancel My Account.
- Select Cancel Account and complete the cancellation steps.
Check the effective cancellation date shown in your account or confirmation. If you’re unsure whether your cancellation was completed, contact customer service.
Cancel by email
Email [email protected] with “Cancel Membership” in the subject line.
Send the request from the email address associated with your MealPal account so the team can identify your membership.
When should I cancel to avoid another renewal?
MealPal’s published Terms of Use require cancellation requests to be received at least seven days before the end of the current membership cycle or before you reserve your final meal to take effect for the next cycle.
The terms also state that cancellation with fewer than seven days remaining takes effect at the end of the subsequent membership cycle. See the cancellation section of the MealPal Terms of Use for the full policy.
Check your renewal timing as soon as you decide to cancel. Some plans can renew based on usage before their scheduled cycle-end date.
If you’ve missed the deadline or are unsure which timing applies to your account, email [email protected]. Our team is happy to review your situation and explain the available options.
Can my MealPal plan renew before the scheduled cycle-end date?
Yes. Renewal timing depends on your plan.
Credit Plans renew automatically at the end of the 30-day cycle or when fewer than 10 credits remain, whichever comes first. Some Meal Plans also renew when all included meals have been used.
For example, suppose you have 15 credits remaining and reserve a meal requiring 8 credits. Your balance drops to 7 credits, which triggers Credit Plan renewal—even if your scheduled cycle-end date has not arrived.
The seven-day cancellation deadline should not be treated as a guarantee that your plan cannot renew earlier based on usage.
See How MealPal Subscriptions Work for more about plans and renewal timing.
What if my plan renews earlier than expected and I wanted to cancel?
Email [email protected] and explain that your plan renewed earlier than expected and you intended to cancel.
Our customer service team can review your account, explain the charge and cancellation timing, and discuss the available options.
Contacting support does not automatically reverse a renewal or guarantee a refund. The team will review your specific situation.
Can I keep using my remaining meals or credits after canceling?
Yes. Canceling does not immediately remove access to your current prepaid membership.
You can continue using your remaining meals or credits through the end of your applicable prepaid cycle, subject to meal availability and your plan’s terms.
Check your effective end date so you know how long you have to use the remaining balance. Cancellation does not extend that date.
If you need a more immediate deactivation, contact [email protected] to discuss your request.
Will I be charged after I cancel?
Once cancellation takes effect, your membership will not renew for another cycle.
However, submitting a cancellation request and having cancellation take effect are not necessarily the same moment. The deadline and your renewal timing determine whether another cycle has already started or is due to begin.
If you see an unexpected charge after requesting cancellation, email [email protected] with the date of your request and any cancellation confirmation you received. Our team will review your account.
Can I pause MealPal instead of canceling?
Yes. A billing hold lets you temporarily pause your membership rather than end it.
To find the hold option, go to My Account, select Change Plan for Next Cycle, then Hold or Cancel My Account.
A hold is different from cancellation:
- A hold temporarily pauses the membership, with billing resuming when the hold ends.
- Cancellation ends the membership once the cancellation takes effect.
Unused meals or credits from before a hold do not carry over when you return. Review the timing and balance implications before choosing this option.
If you’re unsure which option fits your situation, contact customer service. For more about unused credits, see Do MealPal Credits Ever Expire?.
Does canceling MealPal automatically give me a refund?
No. Cancellation and a refund request are separate actions.
Cancellation stops future renewals once it takes effect. It does not automatically refund your current prepaid cycle.
Refund eligibility is governed by the applicable MealPal Terms of Use, which describe specific refund circumstances. If you have questions about a charge or want your account reviewed, email [email protected].
Does canceling a meal reservation cancel my membership?
No. Canceling a reserved meal does not cancel your MealPal subscription.
Meal reservations and memberships have separate cancellation processes. To stop membership renewal, complete the account cancellation steps or email customer service.
For reservation cancellation instructions and deadlines, see How to Order Your First Meal on MealPal.
What should I do if I have trouble canceling?
Email [email protected] from the address associated with your membership.
Include:
- That you want to cancel your membership
- Any difficulty you encountered
- The date of an earlier cancellation request, if applicable
- Any unexpected renewal or charge you want reviewed
You don’t need to figure out a confusing account situation on your own. Our customer service team is happy to review your membership, clarify the timing, and help with the available options.
